Terms of service
Last updated: April 30, 2026
This website (www.baobabcollection.com) (hereinafter the “Site”) is published and managed by the public limited company Baobab Collection (hereinafter “Baobab Collection”), operating under the trade name “Baobab Collection”, registered with the Register of Legal Entities of Brabant Wallon and with the Crossroads Bank for Enterprises in Belgium under number 0870.667.050, with its registered office at Avenue Eiffel 5, 1300 Wavre, Belgium, VAT number BE0870.667.050 and bank account IBAN: BE85 0014 4530 0606.
Baobab Collection’s contact details are as follows:
Telephone number: +32 10 84 01 24
Email address: [email protected]
These general terms and conditions of sale (the “General Terms”) are concluded between Baobab Collection and any natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal or liberal activity, wishing to make a purchase on the Site (hereinafter the “Buyer”) (hereinafter collectively referred to as the “Parties”).
Any use of the Site and any order placed on the Site implies prior consultation of these General Terms, which are permanently accessible on the Site. Before validating their order, the Buyer is invited to confirm, through a positive action (an unticked checkbox), that they have read and accepted these General Terms. By ticking this box, the Buyer acknowledges having had the effective opportunity to read these General Terms and fully accepts them. The contractual relationship between the Parties is governed by these General Terms.
Baobab Collection reserves the right to modify these General Terms at any time, on a case-by-case basis and with immediate effect, by publishing a new version on the Site. The Buyer may not modify the General Terms. The applicable General Terms are those in force on the Site at the time the order is validated by the Buyer.
Subsequent changes do not apply to orders that have already been placed, unless the Buyer expressly agrees to them or unless such changes are imposed retroactively by a statutory or regulatory provision or by the competent regulatory authorities.
If one or more provisions, or part of a provision, of these Terms and Conditions is deemed invalid under Belgian law or by a court ruling, the remaining provisions or the valid part of the provision in question shall remain in effect.
Once an order is complete, a summary of the order is sent to the email address provided by the Buyer so that they can keep a record of it. The order is also archived by Baobab Collection.
Article 1. The Buyer
In order to validly place an order on the Site, the Buyer must be at least 18 (eighteen) years old and have legal capacity. The Buyer therefore declares that he or she has the capacity to enter into this agreement and is not under guardianship. Baobab Collection reserves the right to request that any Buyer provide proof of age, and not to honour the Buyer’s order if such proof is not provided.
When the Buyer transmits to Baobab Collection, via the Site, the contact details necessary for the delivery and invoicing of the product(s) [as defined below], the Buyer must ensure the accuracy and completeness of the information provided. In the event of an error in the wording of the recipient’s contact details, Baobab Collection cannot be held liable for any inability to deliver the ordered product(s) [as defined below].
Baobab Collection reserves the right to cancel an order, subject to reimbursement, where it appears not to satisfy the above conditions. Such cancellation shall not give rise to any compensation, without prejudice to any mandatory statutory provision to the contrary.
Article 2. Products
The BAOBAB COLLECTION branded products or any other product offered for sale by Baobab Collection (hereinafter the “Product(s)”) are those shown on the Site on the day of the Buyer’s order. Baobab Collection uses the greatest possible accuracy in the presentation and description of its Products on the Site.
The photographs and descriptions of the Products are provided on the Site for information purposes only. Baobab Collection endeavours to ensure their accuracy; however, variations may exist, in particular due to screen display settings or the characteristics of the materials. Such elements do not affect the essential characteristics of the Products. If errors or omissions have occurred in this presentation, Baobab Collection shall not incur any liability in this respect.
Article 3. Order
The Buyer freely selects one or more Product(s) on the Site and adds them to their “cart”. Before proceeding with the purchase, the Buyer enters their contact details, chooses the delivery method and the method of payment. The Buyer may also enter a promotional code.
Throughout the ordering process, the Buyer may correct, amend, cancel or remove items from the order at any time. Before proceeding to payment, the Buyer therefore has the opportunity to review online the details of the order and its total price, and to correct any errors that may have been made when entering the order, up until the time of payment.
Before proceeding with the purchase, a summary displays the main characteristics of the Product(s), the delivery times and arrangements, as well as the total price of the Product(s), including taxes and delivery charges in accordance with Article 5 of these General Terms and Conditions. In certain cases, however, additional charges may be payable. Such additional charges shall then be brought to the Buyer’s attention in the order summary. Only this summary shall be contractually binding (hereinafter the “Summary”), subject to Articles 4, 6 and 9 below.
When the Buyer clicks on the “Pay for the order” button, the Buyer explicitly acknowledges that he or she is finalising the order, that he or she is subject to an obligation to pay, and that the information provided is accurate and complete.
Once the payment has been validated (see Article 6 below), the Buyer will receive an email from Baobab Collection acknowledging receipt of the order and summarising the elements of the order placed, at the email address provided by the Buyer.
Baobab Collection shall honour the orders placed by the Buyer within the limits of available stocks and shall use its best efforts to ensure the availability in stock of the Products offered for sale on the Site. In the event of the unavailability of a Product, the procedure set out in Article 4 shall apply.
Article 4. Unavailability
In the event that, despite Baobab Collection’s vigilance, one or more Product(s) ordered by the Buyer is/are temporarily or permanently unavailable, Baobab Collection shall inform the Buyer as soon as possible by email to the address provided when the order was placed. Baobab Collection shall offer the Buyer the possibility to amend the order (in particular by substituting an equivalent Product) or to cancel the order.
The Buyer shall then have the possibility, upon receipt of the information concerning unavailability, to notify Baobab Collection of his or her choice to amend or cancel the order, by email sent to [email protected]. In such case, Baobab Collection undertakes to amend the order or reimburse the Buyer whose payment has already been debited, no later than 15 (fifteen) calendar days after the date on which the Buyer confirms the wish to amend the order or to be reimbursed. No additional compensation shall be paid by Baobab Collection to the Buyer.
In the absence of any response from the Buyer within 15 (fifteen) calendar days following the first notification sent by Baobab Collection, all or part of the order shall be automatically cancelled with respect to the unavailable Product(s), and Baobab Collection shall reimburse all or part of the sums paid without undue delay and no later than 15 (fifteen) days following such cancellation.
Article 5. Prices
The prices of the Products indicated on the Site are in local currency and are inclusive of all taxes. They do not include delivery charges or any contribution to local import taxes which cannot reasonably be calculated in advance within the meaning of Article VI.45, 5° of the Code of Economic Law.
The amount of the delivery charges depends on the shipping destination of the Product(s). Unless otherwise stated in the Summary of the order, delivery charges shall be borne by the Buyer. They are calculated automatically and expressly indicated in the Summary of the order, before payment by the Buyer.
In the event of promotions or discounts, these shall be applied to the Buyer’s order if the Buyer satisfies the conditions to benefit from them and has correctly entered the promotional codes at the time of the order. The Buyer may use only one promotional code per order. Promotional codes may not be combined.
Baobab Collection reserves the right to amend the prices displayed on the Site at any time without prior notice being required. The prices applicable to the Buyer’s order shall be those indicated in the Summary of the order before the Buyer validates the order on the Site.
Article 6. Payment
The Site allows secure payments by card (VISA, Mastercard, Maestro, AMEX, Union Pay) as well as other payment solutions via third-party service providers (Paypal and Klarna).
No banking information is stored on the server and Baobab Collection does not in any circumstances have access to the Buyer’s banking details: payments are made through an external electronic payment platform, Shopify Payment, which guarantees a high level of security for transactions made on the Site. Shopify Payment’s general terms and conditions may be freely consulted here: https://en.shopify.be/payment-gateways/belgium.
The Buyer acknowledges that the electronic payment platform used is responsible for the entire payment process. The Buyer warrants that he or she has the necessary authorisations to use the selected method of payment and declares that he or she has read the supported methods of payment and currencies. In certain cases, the Buyer may be redirected to third-party payment platforms, including banking institutions, for security purposes.
If the Buyer pays with a foreign credit/debit card, the latter must be valid for international transactions. Any commission or other payment-related cost charged to the Buyer by a third-party payment body shall remain at the Buyer’s expense.
When payment is made by the Buyer, the order is validated and becomes final, without prejudice to the right of withdrawal provided for in Article 10 below and subject to stock availability (see Article 4 above).
The Buyer expressly acknowledges that the transmission of his or her banking data (first name and surname, card number, expiry date and security code) constitutes authorisation to debit his or her account for the total amount due for the order.
Where payment is refused or not executed, Baobab Collection shall have the right to suspend, cancel or refuse the order.
Article 7. Ownership
The Product(s) shall remain the full and entire property of Baobab Collection until full receipt of the price, including charges and taxes. Risks are transferred to the Buyer as soon as the Buyer takes physical possession of the Product(s), except where the Buyer exceptionally appoints a third-party carrier to deliver the Product(s), in which case the risks are transferred upon delivery of the goods by Baobab Collection to the carrier.
Article 8. Delivery
Orders are delivered to the delivery address indicated by the Buyer at the time the order is placed on the Site.
Baobab Collection dispatches orders through external postal services. Unless otherwise stated at the time of the order, delivery charges shall be borne by the Buyer.
If delivery cannot take place, the parcel shall be returned to Baobab Collection and the Buyer shall be reimbursed within 15 (fifteen) days following receipt of the parcel by Baobab Collection.
If the Buyer refuses delivery, the parcel shall be returned to Baobab Collection and the Buyer shall be reimbursed within 15 (fifteen) days following receipt of the parcel by Baobab Collection.
The risk of loss of or damage to the Product(s) is transferred to the Buyer as soon as the Buyer (or a third party designated by the Buyer, other than the carrier) takes physical possession of the Product(s). However, the risk is transferred to the Buyer upon delivery to the carrier where the carrier has been appointed by the Buyer to transport the Product(s) and such choice was not offered by Baobab Collection, in accordance with Article VI.44 of the Code of Economic Law.
If Baobab Collection’s direct liability were to be invoked, Baobab Collection may be released from all or part of such liability by proving that the non-performance or improper performance of the contract concluded with the Buyer is attributable either to the Buyer, or to the unforeseeable and unavoidable act of a third party to the contract, or to a case of force majeure (see Article 14). Notwithstanding the foregoing, Baobab Collection’s liability shall not be excluded in the event of wilful misconduct or gross negligence on its part or on the part of its employees or agents.
Article 9. Delivery Times
Upon receipt of payment for the order, Baobab Collection shall do what is necessary to process and dispatch the ordered Product(s) within the time periods indicated in the Summary of the order. In the event that, despite Baobab Collection’s vigilance, the indicated time periods are exceeded, Baobab Collection shall inform the Buyer thereof.
Delivery times may vary depending on the destination country chosen by the Buyer and the time at which the order is placed. Subject to Article 4 relating to product availability, and except in exceptional circumstances, Baobab Collection shall make every effort to effect delivery within the time period indicated in the Summary of the order, and at the latest within a maximum period of 30 (thirty) days from acceptance of the order by Baobab Collection.
If the 30-day period from acceptance of the order by Baobab Collection is exceeded, the Buyer shall require Baobab Collection to make delivery within an additional reasonable period. If Baobab Collection fails to deliver the Product(s) within the said additional period or refuses to deliver them, the Buyer shall be entitled to cancel the order. If it follows from the circumstances that the delivery time constituted an essential element of the order, or if the Buyer specifically informed Baobab Collection that delivery on a specified date was essential, the Buyer shall be entitled to terminate the order immediately.
Where the order is terminated in accordance with the preceding paragraph, Baobab Collection shall reimburse all sums paid by the Buyer in connection with the order, without undue delay.
Delivery times nevertheless depend on the time taken by Baobab Collection to process the order, the carrier’s delivery times and, where applicable, customs clearance.
In the vast majority of cases, and for information purposes, the time taken by Baobab Collection to process the order is 2 (two) working days following the order, where the order was placed the previous day before midnight (GMT+1).
Article 10. Right of Withdrawal: Returns
The Buyer has a statutory withdrawal period of 14 (fourteen) calendar days from the day following the day on which the Buyer (or a third party designated by the Buyer other than the carrier) takes physical possession of the Product(s) ordered via the Site, without having to state any reason. Product(s) purchased directly from distributors, retailers or from websites other than the Site may under no circumstances be returned directly to Baobab Collection.
In order to obtain reimbursement for returned Product(s), the Buyer must, before expiry of the 14 (fourteen)-day withdrawal period and prior to returning the Product(s), mandatorily inform Baobab Collection of the decision to withdraw from the order:
- through the withdrawal form available on the Site, or
- by making a return request via the “Return the order” page appearing in the Site’s help centre, or
- by means of an unambiguous statement clearly setting out the decision to withdraw, which must be sent by email to [email protected] or by post to Avenue Eiffel 5, 1300 Wavre (Belgium).
Baobab Collection shall acknowledge receipt of the withdrawal by sending an email entitled “Retour créé” (“Return created”). The return of the Product(s) must be carried out by the Buyer within fourteen (14) days following communication of the decision to withdraw from the order. Where the returned Product(s) had been accompanied by a gift at the time of the order (including, without limitation, in the context of offers such as Black Friday, Valentine’s Day, a birthday, etc.), the gift(s) must be returned simultaneously with the returned Product(s).
It is strongly recommended that the Product(s) be returned in their original condition and packaging. Returns shall not be accepted if the Product(s) have undergone depreciation resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Product(s).
Baobab Collection shall reimburse all payments received from the Buyer, including, where applicable, delivery costs (except where the Buyer has expressly chosen a type of delivery other than the least expensive standard delivery offered by Baobab Collection), if the Buyer returns the entire order.
The return costs of Product(s) to Baobab Collection shall be borne by Baobab Collection for returns made from a country located within the European Union. In the event of a return from a country outside the European Union, the return costs shall remain at the Buyer’s expense and shall be deducted from the total amount to be reimbursed by Baobab Collection to the Buyer.
Reimbursement of the returned Product(s) shall be made using the same means of payment as that used by the Buyer at the time of the order, and within a maximum period of 14 (fourteen) days following the date on which Baobab Collection was informed of the Buyer’s decision to withdraw from the order in accordance with the above provisions. However, Baobab Collection may defer reimbursement until actual recovery of the Product(s) at the address indicated on the return note, or until the Buyer has provided proof of shipment of the goods, whichever occurs first.
In the event that the parcel is not received by Baobab Collection, and in the absence of proof of proper shipment, the Product(s) shall neither be reimbursed nor exchanged, and Baobab Collection may not be held liable.
Parcels received by Baobab Collection which have not been returned in accordance with the procedures mentioned above shall not be reimbursed by Baobab Collection.
Any risk related to the return of Product(s) shall be borne by the Buyer.
The Buyer may not exercise the right of withdrawal referred to above for the supply of Product(s) covered by Article VI.53 of the Code of Economic Law and in particular: Product(s) made to certain specifications or clearly personalised; Product(s) liable to deteriorate or expire rapidly; sealed Product(s) which have been unsealed after delivery.
Article 11. Warranties
Save for exceptions, the Products sold under these General Terms and Conditions benefit from the statutory guarantee of conformity for a period of two years from delivery of the Product(s) to the Buyer (Articles 1649bis to 1649octies of the former Belgian Civil Code).
In order to assert the warranty, it is strongly recommended that the Buyer retain the invoice issued by Baobab Collection. In the event of a lack of conformity, the Buyer must inform Baobab Collection no later than two months after discovery of the defect.
The warranty does not apply to defects resulting from accidents, negligence, inappropriate use, failure to comply with the instructions for use, modifications or adaptations improperly made to the Product(s), or any other wrongful use by the Buyer.
Account shall furthermore be taken, where applicable, of the aggravation of the damage resulting from the Buyer’s use of the Product(s) after the time at which he or she noticed the lack of conformity or ought to have noticed it.
In the event of a lack of conformity covered by the above-mentioned statutory warranty, the Buyer shall be entitled, at his or her option, to repair or replacement of the Product(s) free of charge and within a reasonable time from the moment Baobab Collection was informed of the lack of conformity, unless the remedy chosen is impossible or, compared with the other remedy, imposes disproportionate costs on Baobab Collection, having regard in particular to the use or value of the Product(s) and the significance of the defect.
Where repair or replacement has not been carried out, or where repair or replacement has failed to remedy the defect, or where the defect is so serious as to justify it immediately, the Buyer shall be entitled to demand a proportional reduction of the price or rescission of the sales contract if the lack of conformity meets the statutory conditions (Articles 1649bis to 1649octies of the former Belgian Civil Code).
As the Products are, for the vast majority, handmade, insignificant differences as well as unavoidable or difficult-to-avoid technical differences in terms of quality, size, colour, finish, etc. may appear. Such variations do not in any event constitute damage or a lack of conformity of the Product(s).
Article 12. Privacy and Cookies
Baobab Collection is the controller of the Buyer’s personal data.
Baobab Collection collects and processes the personal data communicated by the Buyer when placing an order in order to process and manage the order. Such data are mandatory and necessary. Failure to provide such information would otherwise prevent Baobab Collection from processing the Buyer’s order. If the Buyer has ticked the box in order to receive information concerning Baobab Collection’s products, events or private sales, the data necessary for such mailings shall be used by Baobab Collection for that purpose.
Information relating to the processing of the Buyer’s personal data by Baobab Collection is available in Baobab Collection’s Privacy Policy, accessible via the corresponding tab on the Site. The website uses cookies. Information relating to the processing of personal data through cookies is available in the Cookie Policy, accessible via the corresponding tab on the Site.
In accordance with the Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and with the General Data Protection Regulation of 27 April 2016 (GDPR), the Buyer has the right of access to his or her personal data, the right to rectify incomplete or inaccurate data, the right to object to processing, the right to restriction of processing and the right to erasure, under the conditions and in the cases referred to in Articles 15 to 21 of the GDPR. Where the processing is based on the Buyer’s consent (such as the sending of information and invitations), the Buyer may withdraw such consent at any time and free of charge. The Privacy Policy sets out how to exercise these rights.
The Buyer also has the right to lodge a complaint with a supervisory authority. In Belgium, this is the Data Protection Authority (www.autoriteprotectiondonnees.be).
Article 13. Evidence
The Buyer acknowledges that electronic communications and the backups of the Site regularly made by Baobab Collection may be used as means of establishing proof of a transaction between the Buyer and Baobab Collection, without prejudice to the Buyer’s right to adduce evidence to the contrary.
Article 14. Force Majeure
Baobab Collection shall not incur liability for total or partial non-compliance with the obligations under these General Terms and Conditions in the event of the occurrence of a force majeure event, namely an unforeseeable and unavoidable event arising after the order is placed which makes performance of Baobab Collection’s obligations impossible, even though no fault may be attributed to it (“Force Majeure”).
Baobab Collection’s obligations shall therefore be suspended for the duration of the Force Majeure event, and Baobab Collection’s performance periods for complying with such obligations shall be extended by 15 (fifteen) calendar days. Baobab Collection shall inform the Buyer as soon as possible of the occurrence of such an event.
If the Force Majeure event continues beyond a reasonable period, either Party may terminate the order without compensation.
Article 15. After-sales Service and Complaints
Complaints may be addressed to Baobab Collection on the [Contact] page of the Site, by email at [email protected] or by telephone on [+32 10 84 01 24]. Baobab Collection endeavours to respond as soon as possible. Justified complaints shall not give rise to any charge for the Buyer.
If the Buyer who has sent a complaint has not obtained satisfaction from Baobab Collection, he or she may submit a complaint free of charge to the following entities:
FPS Economy via ConsumerConnect https://consumerconnect.be (more information at 0800 120 33 or via the website https://economie.fgov.be/fr/propos-du-spf/signaler-une-infraction) or by letter to FPS Economy, SMEs, Self-employed and Energy, Directorate-General for Economic Inspection
- North Gate III Boulevard du Roi Albert II - 16 1000 Brussels
- Tel.: 0800 120 33
- Or by email: [email protected]
A complaint form is available to any person concerned from ConsumerConnect. It may be completed and sent on the website https://cc.consumerconnect.be/csp?id=report_form&lang=fr.
A consumer mediation service is also available at the following address: https://mediationconsommateur.be/
Article 16. Applicable Law and Jurisdiction
These General Terms and Conditions are governed by Belgian law regardless of the country of delivery, subject to the application of provisions from which no derogation may be made by agreement under the law of the Buyer’s country of habitual residence.
Failing an amicable settlement, which must be sought before any legal action in accordance with the preceding article, any dispute relating to the interpretation and/or performance of these General Terms and Conditions, including any dispute relating to the interpretation, performance, termination and/or cancellation of the contract between the Buyer and Baobab Collection, shall fall within the jurisdiction of the competent courts pursuant to Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.
